SD card problem in ONE X

  1. tatasse Froyo Nov 3, 2015

    tatasse, Nov 3, 2015 :
    Hi everyone,
    This topic was a really early one, the problem was first not well understood, here's the first original post if you want:
    we are a few early buyers from france experiencing some issues with the microSD port of the one plus X
    for those who speak french:

    TL,DR; the micro SD are not shown in the "storage" settings.
    The SD cards are sometimes not even shown in the file explorer (like in this case), sometimes we can just access to the files in the explorer (my case), but anyway, we cant use it to store our apps, our pictures, videos...
    well that's a big issue, even if someone who did not install the latest firmware upgrade told us that there is no problem with his SD card. So maybe it's just a little firmware problem?
    Well for the moment it's still a little disapointment

    (like i said in the other thread, i used an sdxc, an sdhc, all in multiple type of format, fat32, exFat...)

    sorry for my english, here is a baguette

    So, after more than a week, we can sum up things:

    - the problem seems to be software, in the first version of oxygen os, it seems that people can use well their SD card. After the upgrade, in oxygen os 2.1.2 - build ONE E1003_14_151024 , problems appears
    - for big capacity SD cards, check the formatting system. ExFat is not accepted for the moment (it seems) so fat32 or NTFS for everyone
    - the cards are not recognized in the storage menu of the settings, but the cards are shown in file explorer apps and media players
    - major issues besides the format is that you cant place your app in the SD (but maybe you just cant since google doesn't allow this... things to clarify), you cant use your sd to store photos and videos taken from your camera. And spotify wont let you save your offline music on the SD. Yeah big big issue.
    - we know that the problem has been reported to the dev team, we hope to have a new OTA soon, (one or two weeks from here, nov. 11)

    here is a big post for more details:

    here we are
    still love the phone, go buy it fellas
    Last edited: Nov 11, 2015

  2. pa5t1s Lollipop Nov 3, 2015

    pa5t1s, Nov 3, 2015 :
    Many thanks for this info ;)

    Djalil87, VickHszg, sunz and 14 others like this.
  3. pa5t1s Lollipop Nov 3, 2015

  4. ayk1982 Ice Cream Sandwich Nov 3, 2015

    simpsonrony, pa5t1s and pgidia like this.
  5. Naman Bhalla Recognized developer Nov 3, 2015

    gaster, eye842, pa5t1s and 3 others like this.
  6. pgidia Lollipop Nov 3, 2015

    pgidia, Nov 3, 2015 :
    For X II cannot help right now
    For OnePlus2 I use otg and it works perfectly fine

    Chika, rahuldborse, nexus123 and 4 others like this.
  7. IlCieco Ice Cream Sandwich Nov 3, 2015

    IlCieco, Nov 3, 2015 :
    I trust you, since the OPT doesn't have the microSD slot:p

    MatthUnderpants, npt, azart and 6 others like this.
  8. pgidia Lollipop Nov 3, 2015

    pgidia, Nov 3, 2015 :
    Thanks for your trust in me not many trust me here ;)

  9. IlCieco Ice Cream Sandwich Nov 3, 2015

    IlCieco, Nov 3, 2015 :
    Nice thread... Sorry but I don't have the OPX so I can't help... But I'll follow this thread.

    Jorge48197 and pa5t1s like this.
  10. pa5t1s Lollipop Nov 3, 2015

    ayk1982 likes this.
  11. peter hki Honeycomb Nov 3, 2015

    peter hki, Nov 3, 2015 :
    Which model currently you are using it and got SD card problem ?

  12. Naman Bhalla Recognized developer Nov 3, 2015

    Naman Bhalla, Nov 3, 2015 :
    I am using OP2 and it has no SD Card .

    aenews, pa5t1s and rphlfjrd like this.
  13. Benpotatoes Donut Nov 3, 2015

    Benpotatoes, Nov 3, 2015 :
    Same problem here, I bought the OnePlus X at Colette on monday.

    I can't use the sd card, I have a message "Préparation de la carte SD. Recherche d'erreurs" ("Preparing SD card. Search for errors") and it stays like this.

    When I try to move an app to sd card, it says that ther is not enough memory, but the card is empty.

    I pluged the card in other phones like a Galaxy S4, or in a tablet : the card works perfectly in those devices.

    And yes I made the last OTA update.

    I bought the phone for this feature....

    jwkreule, SoniaB, Chika and 6 others like this.
  14. achlyeh Eclair Nov 3, 2015

    achlyeh, Nov 3, 2015 :
    Same there.

    Thx @tatasse for the Thread. It's the heart of the discuss in the French community. If any admin can answer to this ....

    Actually, some guys says that the phone dont recognize the SD Card after the update. Before it it work perfectly.

  15. kerins337 Gingerbread Nov 3, 2015

    kerins337, Nov 3, 2015 :
    "Actually, some guys says that the phone dont recognize the SD Card after the update. Before it it work perfectly."

    The above information is useful.

  16. tatasse Froyo Nov 3, 2015

    SoniaB, jabooka, rphlfjrd and 2 others like this.
  17. Hannz Honeycomb Nov 3, 2015

  18. remedy Jelly Bean Nov 3, 2015

    remedy, Nov 3, 2015 :
    I have had such problems in the past with Samsung devices. The standard advice was to always format the new micro-SD card in the phone prior to using it for the first time. That way there are less likely to be compatibility problems with the phone. @pgidia @Naman Bhalla

    Nice baguette :)

    Chika, rphlfjrd, benluca and 6 others like this.
  19. Aymen Fakhfakh Cupcake Nov 3, 2015

    Aymen Fakhfakh, Nov 3, 2015 :
    Hello ;

    I have the sme reported problem with my OPX bought today.

    After the update the phone don't recognize the SD card.

    Could you please fix this issue one plus team !

    Thanks in advance !!!

  20. pgidia Lollipop Nov 3, 2015

    pgidia, Nov 3, 2015 :
    But he is asking for OnePlusX so as I am not having right now with me so cant help much on that