Steven G., Jun 26, 2017 : Update: The Trade In Program for the OnePlus 5 is live now. Please check here. Friends, We’re excited to get the OnePlus 5 into your hands. To speed up and smooth out the purchasing process, we’ve whipped up a little guide to help guide you through your order. So if you’re wondering how and when you’ll be able to unbox your very own OnePlus 5, this thread is the place to be. Availability First things first, open sales of the OnePlus 5 on oneplus.net start today, June 27. The OnePlus 5 will be available at midnight both in Europe and North America (Europe: 12:01 AM BST, North America: 12:01 AM EDT). In order to accommodate all incoming orders, we’ve significantly increased the amount of OnePlus 5 stock available at launch. That said, to ensure you’ll be among the first to receive the OnePlus 5, we highly recommend placing your order ASAP. Once we sold out the stock on hand, we will start pre-sales with foreseeable stock volume and dispatch lead-time – till the foreseeable stock runs out. We will try our best to ensure more fans could order the device without waiting. Versions Both the 128 GB Midnight Black and 64 GB Slate Gray versions of the OnePlus 5 are available when open sales start. If you don’t get the chance to order your OnePlus 5 before stock runs out, you can still place an order. During the order process, we’ll give you an estimated delivery time of your device. Shipping regions: The OnePlus 5 is currently available in the following regions: North America Canada, United States Europe Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, United Kingdom APAC India(oneplusstore.in), Hong Kong. We are always looking to make our products available in new regions. So if your region isn’t listed above, please keep an eye on our channels for updates on product availability. Shipping All phone orders will automatically receive free standard shipping. For a faster and more efficient shipping experience, Priority shipping is available at a flat rate. Accessories and Gear will also be available for standard and priority shipping at a flat rate. The standard shipping rate for Gear will continue to be determined by weight. How to order the OnePlus 5 online Login to your OnePlus account. If you don’t have a OnePlus account, you can register one for free at https://account.oneplus.net/sign-up. You can register using your personal email, Facebook, or Google account. Once you’ve registered your account, simply log in at https://account.oneplus.net/login Choose your regional store based on your shipping address.Please remember, it’s extremely important to select the correct region based on your shipping address before placing an order. Choose the regional store based on the country you want your phone to be shipped to. Order your device at http://oneplus.net/oneplus-5 Select your desired device version to start the order process. Follow the steps shown to complete your order. You can also find the following information on this page: The delivery options available for your location. The estimated dispatch time of your order. Add special offers. During the order process, you’ll also be able to add special offers to your order. Please take a minute to check out our assortment of bundles and accessories. Want to share the gift of Never Settle with your friends? Tell your friends about OnePlus and get free stuff through our new Referral Program. Learn more at OnePlus Referral Program. FAQ Q: Why can’t I see my order history? A: Sorry for the inconvenience! You may experience some delays when you try to retrieve your order history, due to high traffic on our website. Please check back later to review your updated order history. If your problems persist, please don’t hesitate to reach out. Q: I paid twice with 2 different payment methods. How can I fix this? A: No worries. Just let us know your order number, email, and which payment method you would like for us to cancel. Q: Why did my order get cancelled? A: Once you've checked out, you have up to three hours to complete the payment for your order before it is automatically cancelled. Q: I can’t cancel my order. What should I do? A: We can cancel the order from our end. Just submit a request to cancel your order, and include your order number and the email address associated with the order you wish to cancel. Q: How do I know if a product is out of stock? A: When you select your desired model, the product webpage should display the availability and estimated delivery time of the device. If your chosen model is out of stock, you can hit the "Notify me" to receive a restock notification once the device is available. Q: My order status has not been updated. Why does it say that the order has not been paid, even though I just submitted my payment? A: It may take up to 5 minutes for PayPal to process and send us your payment status. Q: Why is my PayPal taking forever to load? A: It can take between 10 to 30 seconds to process your payment through PayPal. Q: How many devices can I get per order? A: You can purchase a maximum of 4 devices per order. If you have any other questions, feel free to ask in the comments. We're eager to hear your thoughts. Never Settle.