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lens cover damage claim warranty?

  1. drjeevanjcr Cupcake Apr 21, 2017

    drjeevanjcr, Apr 21, 2017 :
    My phone lens cover has been damaged unknowingly... All d pics against light showing glare... Here my concern is how to correct it and does this comes under warranty claim?
     

    #1
  2. Tobikage Marshmallow Apr 21, 2017

    Tobikage, Apr 21, 2017 :
    No. Ofcourse not.
    Knowingly or "unknowingly" , physical damage is not covered.

    If you're in India, visit your nearest SVC.

    If outside India , open a support ticket
     

    #2
    camohan likes this.
  3. camohan Lollipop Moderator Apr 21, 2017

    camohan, Apr 21, 2017 :
    Indeed, unless you have Servify insurance, you can get accidental damage claim.
     

    #3
    Tobikage likes this.
  4. dsmonteiro The Lab - OnePlus 5T Reviewer Community Expert Apr 21, 2017

    dsmonteiro, Apr 21, 2017 :
    Also worth mentioning, some people are apparently experiencing lens flare after the latest update. So it might not be hardware at all.
     

    #4
    camohan and Tobikage like this.
  5. Tobikage Marshmallow Apr 21, 2017

    Tobikage, Apr 21, 2017 :
    I'm assuming the "dr" in his name makes him smart enough to identify hardware damage from the glare issue. ;)

    but , you never know considering the things people ask here : P
     

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  6. F_Nacir_Rasheed_sAgC Donut Apr 21, 2017


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  7. SurajLoharia Jelly Bean Apr 21, 2017

    SurajLoharia, Apr 21, 2017 :
    Cosmetic damage not included ..
    I HAD SUFFERED
     

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  8. sfomin Marshmallow Apr 21, 2017


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  9. vickram Gingerbread Apr 21, 2017

    vickram, Apr 21, 2017 :
    After update I'm also observing the glare in pics from main camera.....
     

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  10. G_Abrar_Ansari_xBeu Froyo Apr 21, 2017


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  11. sfomin Marshmallow Apr 21, 2017

    sfomin, Apr 21, 2017 :
    not the sapphire glass that oneplus uses [​IMG] that one you can break and scratch just by looking at it.
     

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  12. G_Abrar_Ansari_xBeu Froyo Apr 21, 2017

    G_Abrar_Ansari_xBeu, Apr 21, 2017 :
    see jerryrig videos... he clearly mentioned 3T has sapphire glass lens
     

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  13. Tobikage Marshmallow Apr 21, 2017

    Tobikage, Apr 21, 2017 :
    Are you willing to put your 3T to the test just because the "critics" say it's "scratch proof" and you have the assurance to back it up ?
     

    #13
    sfomin likes this.
  14. sfomin Marshmallow Apr 21, 2017

    sfomin, Apr 21, 2017 :
    which is weaker and more scratch-able than the sapphire glass that competitors are using... go figure...
     

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  15. Tobikage Marshmallow Apr 21, 2017

    Tobikage, Apr 21, 2017 :
    Besides the matter of what OnePlus uses , how ******* dumb does one has to be to believe "critics" on the claim something is scratch proof or claims to be close to being indestructible.
    It's like the idiots who come whining claiming and questioning why the Gorilla Glass on their phone shattered into pieces.

    Fun fact : Some critics claim that some people's level of stupidity is immeasurable. :rolleyes:
     

    #15
    sfomin likes this.
  16. sfomin Marshmallow Apr 21, 2017

    sfomin, Apr 21, 2017 :
    or when phone manufacturer claims its water-resistant (small print says "up to 1 meter for up to 30 minutes") and someone tests it in 6 feet pool and then wonders why it stopped working... saw it with my own eyes too.
     

    #16
    Tobikage likes this.
  17. Tobikage Marshmallow Apr 21, 2017

    Tobikage, Apr 21, 2017 :
    There's already demand for the next OP phone to have an IP rating.... that'll be fun. :rolleyes:
     

    #17
    sfomin likes this.
  18. Yash Bhardwaj Jelly Bean Apr 21, 2017


    #18