cjoffutt, Sep 19, 2017 : Good afternoon everyone, Just have to post my rant thread up here, as I'm really annoyed and at my end with One Plus at this point. So back story, I've been a customer of OP since the 3 came out. Bought it, bought the 3T to replace the 3 with (gave that to the wife), turned around and bought the OP5 when it launched my myself to replace the 3T with. All the phones worked great, never had issues with them. Then I dropped the OP5 and shattered the screen (completely my fault there). Sent it in for repair, turn around time was good, pricing was acceptable. Fast forward to last week.... I discovered the front camera no longer works, you cannot switch to it no matter how many times you press the button, try different apps, still a no go. So I do a live chat support to see about getting a replacement phone issued, they suggest doing a factory reset in case it was a botched update. Begrudgingly I comply and reset the phone. Did that fix the issue, nope. Then they state I must send my phone in for repair, again, and even better PAY FOR THE REPAIR. And at this time, estimated turn around time is 3 weeks at best. I fail to see why I, the customer must be without my phone for 3+ weeks, AND have to pay for the repair for damage they caused during the repair of my screen. The front camera worked just fine prior to sending it in as I have pictures taken with it. Clearly the 'repair technician' did not connect the front camera when he reassembled the phone. Due to my job of a traveling salesman, I cannot be without my phone, nor do I feel I should have to secure a 'loaner' phone for 3 weeks. So in turn, I posed the question to several different Customer Support Reps of, can you just send me a replacement phone and I'll send you this defective one back in return. Would be simple enough to have to either A) place a hold on my CC for the full amount and release the hold once my broken phone has been returned, or B), charge me for a new phone, and refund my money once the broken phone has been returned. But neither of these were acceptable to the CSR's I spoke with. Strange how they cannot do this, yet in my line of business we do this exact process with our customers for repairs on tools that cost 10x what this phone costs. This whole lack of care for the customer has completely driven me away from this company. Where I come from, you do what is right for the customer, end of story. Telling the customer, you are SOL, send it in for 3+ weeks, and pay for something you did not do, is completely unacceptable. Hopefully someone 'higher' up at OP actually reads the forums and will notice this thread. As I've done their 'How helpful was this CSR' evaluation and no-one ever responded to that.