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Join OnePlus Customer Support AMA Now!

  1. F1514311207287 Cupcake Dec 26, 2017


  2. F1514311207287 Cupcake Dec 26, 2017


  3. keithgpowell Eclair Dec 30, 2017


  4. riteshsoni685 Cupcake Jan 1, 2018


  5. G_Ranjan_Deep_nTZL Cupcake Jan 1, 2018

    G_Ranjan_Deep_nTZL, Jan 1, 2018 :
    hello OnePlus. I'm a op5 user I just updated my phone to oreo.
    so after updating I cannot change my accent color in settings.

    so u can see it's no able to access it anymore .
    could u guys plz help me solving this problem.
    I'm email address is ranjandeep911@gmail.com
    thank you .
    regards
    Ranjan deep.
     

  6. G_Uday_Kiran_doKf Donut Jan 6, 2018

    G_Uday_Kiran_doKf, Jan 6, 2018 :
    Hello Team One Plus,

    This is Uday, a user of One Plus 5t, i am really happy how far One Plus has achieved these years. You are a fast growing Mobile OEM as of now. You have improved your UI, Camera one of the best among the Top OEM's. Love the Portrait Mode you have introduced from One Plus 5. But still adding OIS along with Gyro based EIS could have been a added advantage.

    The OTA Updates you are providing based on customer Feedback is really the best which even a Top OEM doent provide. Also the price point is optimal that even a person dreaming of a top notch smartphone can afford.

    Hope One Plus would be ahead of Apple and Samsung who themselves call to be top Smartphone manufacturers in the world one day. I think this would be possible with One Plus 6.

    Keep going One ➕. With love from a 5t user...
     

    keithgpowell likes this.
  7. the_reckoner Honeycomb Jan 6, 2018

    the_reckoner, Jan 6, 2018 :
    It means "Ask Me Anything"
     

    keithgpowell likes this.
  8. X1515430949855 Cupcake Jan 8, 2018

    X1515430949855, Jan 8, 2018 :
    what to do when your mail documents like Microsoft word is not opening in one plus 5t
    and other documents like zip file and Excel files

    totally disappointed iphone was better than this in much case
    i was a iPhone user

    kindly provide solution
     

  9. Avdhesh_kumar Cupcake Jan 8, 2018

    Avdhesh_kumar, Jan 8, 2018 :
    my fingerprints sensor is lagging sometimes when i put my finger sometimes it doesn't work
    and dash charging taken more time then my previous experience when i brought this phone dash charging is working quite well but now it take more time from 90-100% it take almost half n hour
     

    X1515430949855 likes this.
  10. Vikash.p Cupcake Jan 8, 2018

    Vikash.p, Jan 8, 2018 :
    sir I am using os5. And my oxygen version is 4.5.15.
    So I want to update my version to oxygen is 5.0.1. pls help me, still I am not getting any updates on phone.
     

  11. X1515430949855 Cupcake Jan 9, 2018

    X1515430949855, Jan 9, 2018 :
    same problem I'm facing
     

  12. F_Rakesh_Jois_pflW Cupcake Jan 9, 2018


    nagarms16 likes this.
  13. G_muhsin_muhammed_v.m_UW Cupcake Jan 13, 2018


  14. kumaryashwin Ice Cream Sandwich Jan 13, 2018

    kumaryashwin, Jan 13, 2018 :
    Some issue with face unlock.
    I has gone slow.
    Navigation buttons need some improvements and make little bit transparent. And include a animated buttons. To avoid screen burning.
     

  15. Hari_Dwivedi Gingerbread Jan 13, 2018

    Hari_Dwivedi, Jan 13, 2018 :
    I do agree on your thoughts... and also would like to add my opinion as well..

    There might be some scenarios where service centre people can force you to give higher ratings otherwise they might give their 100% while serving you, so instead of collecting feedback at service centres OnePlus can start pushing a survey link though email or SMS directly to the customers and then customers would be requested to rate their level of satisfaction.
    I personally think so coz I gone though with such incidents personally with some other service partner that was a very reputed automobile company.

    I do understand no-one can compare an automobile company with a mobile phone company but here I am putting my opinion with respect to customer service support quality.

    Hope it make sense !
     

  16. idkwhoiam322 Jelly Bean Jan 13, 2018

    idkwhoiam322, Jan 13, 2018 :
    Not possible due to orders from government.
     

  17. nagarms16 Cupcake Jan 14, 2018

    nagarms16, Jan 14, 2018 :
    I am not able to update oreo-8.0 . when updating after about 96% download shows error " verifying signature failure" in my one plus 5.
     

  18. Sreekanthk Donut Jan 14, 2018


  19. abhikjain94 Cupcake Jan 14, 2018

    abhikjain94, Jan 14, 2018 :
    After the Oreo update my oneplus 3 has performance issues. the network is unstable and leaves signal all of a sudden
     

  20. adrigc96 Gingerbread Jan 14, 2018

    adrigc96, Jan 14, 2018 :
    Clean cache before you try to update