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In response to the Type-C cable discussions

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  1. Carl Co-founder Staff Member Nov 26, 2015

    Carl, Nov 26, 2015 :
    Dear friends,

    Recently it has come to our attention that two of our products, the OnePlus Type-C cable and the OnePlus USB Type-C adapter, are using a resistor that may not be fully compatible with some third-party devices.

    Please rest assured that this cable and adapter are safe to use with the OnePlus 2. That means that if you’re charging or transferring data to or from the OnePlus 2, you should have no problems using the cable that shipped with your OnePlus 2 or the cables or adapters you bought separately on OnePlus.net.

    We’ve gotten a lot of really good feedback on these products, and many of you have bought them to use with your other USB Type-C devices. That may be fine, but depending on the devices and power sources you’re using them with we can’t guarantee full compatibility with those products.

    Our cable and adapter use a 10kΩ resistor, but according to version 1.1 of the Type-C port standard, these products should be using a 56kΩ resistor. The issue is that the cable and adapter are designed for a maximum of 2 amps of power, but the resistor will allow fast-charging devices to try to draw more power than a power source may allow. This could result in damage to the power source (third-party charger, USB port, etc.) if the device and power source do not have an internal mechanism to self-regulate the amount of power flowing to or from them. Typically, if a charger has a CE, UL or CCC logo on it, it has been certified and is safe to use.

    Don’t worry if it sounds too complicated. Here is a quick overview:

    Table.png

    *Name-brand products like chargers, cables, power banks and USB hubs that are made by reputable companies are usually pretty trustworthy and safe to use. But there are a lot of products on the market that are cheaply made and more likely to potentially harm your devices. It’s a good rule of thumb to choose products from the brands you trust and research their products to ensure compatibility before you purchase them.
    To identify if your charger has been certified by CE, CCC or UL, it will have a “[​IMG]”, “[​IMG]” or “[​IMG]” logo on it.

    Listening to our community and the broader tech community is extremely important to us. You all are the reason we exist in the first place. We owe it to you to deliver the best products possible - and to fix problems when we come across them. So we want to fix this.

    If you’ve purchased these products to use with devices other than the OnePlus 2, we are going to offer an opportunity to apply for a refund on those products purchased through the OnePlus website. Please note that cables that were included in the box with your OnePlus 2 are not eligible for a refund, since they are safe to use with the OnePlus 2.

    Here is the process for applying for a return/refund:

    For customers in North America and Europe:
    • Visit oneplus.net/support/type-c-refund and fill out the form with all the relevant information.
    • If your application is approved, you will be refunded directly through PayPal.
    For customers in India and China:
    • Take the cable or adapter you wish to return to the nearest OnePlus repair center.
    • You will be refunded upon returning the item.
    We will be providing this service up until December 31, 2015.

    In the meantime, our team has already begun developing improved Type-C cables and adapters with 56kΩ resistors. We’ll keep you posted when they’re ready for release. It’s important to note that there is always some potential to damage any device if you use a third-party charger, cable or adapter from an unreliable brand.

    Let us reiterate that the cable and adapter are safe to use with the OnePlus 2.

    Any questions you might have - just ask in this thread, we’re here to answer them.

    EDIT (1/6/16): Our Type-C Cables are now back in stock!
     
    Last edited by a moderator: Nov 28, 2015

    #1
  2. xaser240 Jelly Bean Moderator Nov 26, 2015

    xaser240, Nov 26, 2015 :
    Thanks Carl! Good info on the cables and the refund is a great gesture as well for those whom previously purchased them.
     

    #2
  3. Pradeep071097 Jelly Bean Nov 26, 2015

  4. pranav1234 Gingerbread Nov 26, 2015

    pranav1234, Nov 26, 2015 :
    This seems informative. good to have such knowledge. will be useful
    @Carl is there something similar to OTG also ?
     

    #4
  5. meatandy Marshmallow Nov 26, 2015


    #5
  6. mcsememo KitKat Community Expert Nov 26, 2015


    #6
  7. aneesimran Honeycomb Nov 26, 2015


    #7
    poi24b3, abel.j, TaskerLover and 3 others like this.
  8. Ceasedd Marshmallow Nov 26, 2015

    Ceasedd, Nov 26, 2015 :
    Thanks for the refund offer but I only use original one plus accessories on my devices.:)#Ogoneplusswagorgtfo!
     

    #8
  9. chuckufarleys KitKat Nov 26, 2015

    chuckufarleys, Nov 26, 2015 :
    No mention of the fact Oneplus prevents third party Type-C OTG cables and thumb drives from working with the TWO, due to the wrong pinout used in the Type-C socket on the TWO.
    Why is that?
     

    #9
    Spirr0u, 2+2=5, daltocs and 9 others like this.
  10. camohan Lollipop Moderator Nov 26, 2015

    camohan, Nov 26, 2015 :
    Thanks @Carl for the official words. Lot of guessing will stop now. Refund is an excellent gesture.
     

    #10
  11. Manas Eapen Jelly Bean Nov 26, 2015

    Manas Eapen, Nov 26, 2015 :
    Good
    I am glad that the boss came out and straightened the whole messy confusion made by Google engineer Benson Leung.
     

    #11
  12. pablofg1978 Spanish POC Assistant Head Moderator Nov 26, 2015


    #12
    sunilbagalur and PRK.R like this.
  13. sXe Ice Cream Sandwich Nov 26, 2015


    #13
    sunilbagalur and Spliffman like this.
  14. Martino1plus Ice Cream Sandwich Nov 26, 2015


    #14
    Kattis and sunilbagalur like this.
  15. sponge_dork Jelly Bean Nov 26, 2015


    #15
    sunilbagalur and Spliffman like this.
  16. tfae Ice Cream Sandwich Nov 26, 2015

    tfae, Nov 26, 2015 :
    Really great this action of yours.
    You're doing it the right way, kudos for that!
     

    #16
    Lorinz, Jimmy_979, IvanMuse and 2 others like this.
  17. Spliffman Jelly Bean Nov 26, 2015

    Spliffman, Nov 26, 2015 :
    Well done @Carl. You guys are great. Hopefully this quiets the unfounded criticism being thrown around
     

    #17
    sunilbagalur and ManiBaker like this.
  18. Tobikage Marshmallow Nov 26, 2015

    Tobikage, Nov 26, 2015 :
    Yeah....I really don't care what anyone has to say as long as it works with the PHONE it's DESIGNED TO WORK WITH.
     

    #18
  19. akvijendra Honeycomb Nov 26, 2015

    akvijendra, Nov 26, 2015 :
    This is what makes oneplus the company it is! Accept the challenges... Provides the solution. Keep the good work going @Carl!
     

    #19
  20. MrFingerIII KitKat Nov 26, 2015

    MrFingerIII, Nov 26, 2015 :

    Mine broke within days

    I ordered a $5.00 one from Ebay it's longer and very solid you might want to copy a real quality products design next time because Onepluses design simply sucks and lack quality and thinking thanks
     

    #20
    PM42, Chugz, xDavidHUN and 4 others like this.