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Dash charging stop after 85% (oneplus 5)

  1. ciersiang Donut Aug 2, 2017

    ciersiang, Aug 2, 2017 :
    My dash charging stopped around 85%. You can see the image attached, I unplugged and plug in again the charging cable, it first show charging but when it increased to 86% the charging stop again. You can see it stated 'not charging' but the dash charger is switched on (lightning icon is shown on the notification bar).
    Can someone help?
    View attachment 568603
     

    #1
    the_david, ZKoSV and Ilyas777 like this.
  2. F_Jorden_Grewal_QmtA Ice Cream Sandwich Aug 2, 2017

    F_Jorden_Grewal_QmtA, Aug 2, 2017 :
    sorry can't see the image. but it definitely not spouse to stop. after 90 it dose slow down which is healthy and normal.
     

    #2
    p0seidon94 likes this.
  3. F_Allen_Hibari_Kyoya_dbC Eclair Aug 2, 2017


    #3
  4. ciersiang Donut Aug 2, 2017

    ciersiang, Aug 2, 2017 :
    Sorry, I attached the image but it is not loaded.
    It is not slow charging, but completely stop charging. Very weird behavior.
     

    #4
  5. ciersiang Donut Aug 2, 2017

    ciersiang, Aug 2, 2017 :
    I m using oxygen 4.5.6 I cleared cache already but can't help.
     

    #5
  6. ciersiang Donut Aug 2, 2017

  7. Crystal Z. Bug Hunter Staff Member Moderator Aug 2, 2017

    Crystal Z., Aug 2, 2017 :
    May we know when did you purchase it?
    Can you contact oneplus support and apply for an RMA to get the dash charger replaced?
     

    #7
  8. ciersiang Donut Aug 2, 2017

    ciersiang, Aug 2, 2017 :
    Do you think this is the problem of charger or the phone itself or the software?
    i purchased on 20 July 17. I am still trying to get in touch with the reseller for exchange.
     

    #8
  9. G_Gunnar_Garstad_pznJ Cupcake Aug 8, 2017

    G_Gunnar_Garstad_pznJ, Aug 8, 2017 :
    I have the same issue, bought mine 3 days ago. First I used ut inntil 1% then charged it with the original dash charger, stopped store 84%. Unplugged ut and Ingeborg again, stopped again, unplugged and then ut continued to 100. today, I waited til it was 0% and IT stopped again at 84%

    I was informed to fully empty and go to 100% three first times, so the charger knew the entire loading range.
     

    #9
  10. Luis Fernando Hdez Donut Aug 10, 2017


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  11. G_Gunnar_Garstad_pznJ Cupcake Aug 13, 2017 at 1:17 PM

    G_Gunnar_Garstad_pznJ, Aug 13, 2017 at 1:17 PM :
    no, it seems like both my dash chargers are defect, now they only charge a couple of % and just stops charging. Will rma both chargers
     

    #11
  12. karthik oneplus Gingerbread Aug 13, 2017 at 1:25 PM

    karthik oneplus, Aug 13, 2017 at 1:25 PM :
    Try with any other charger.. Will take around 2 hrs to fully charge my 3t.. If this doesn't work there is a problem with your phone not the charger..
     

    #12
  13. G_Gunnar_Garstad_pznJ Cupcake Aug 13, 2017 at 1:27 PM


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  14. the_david Cupcake Aug 13, 2017 at 1:33 PM

    the_david, Aug 13, 2017 at 1:33 PM :
    Having the same issue here. Contacted the support and waiting for some news. They're well aware of the issue. In the meantime I complete the charge with my former phone's charger.
     

    #14
  15. spmarko Donut Aug 13, 2017 at 1:53 PM


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  16. G_Gunnar_Garstad_pznJ Cupcake Aug 13, 2017 at 2:13 PM


    #16
  17. G_Gunnar_Garstad_pznJ Cupcake Aug 13, 2017 at 2:14 PM


    #17
  18. spmarko Donut Aug 13, 2017 at 2:44 PM


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  19. G_Gunnar_Garstad_pznJ Cupcake Aug 13, 2017 at 3:14 PM


    #19
  20. the_david Cupcake Aug 13, 2017 at 3:17 PM

    the_david, Aug 13, 2017 at 3:17 PM :
    I didn't pay attention about the colour but I think it goes from blue to nothing. Also I've noticed that charging the phone when it's off sometimes appears a message (when checking the screen about the status of the charge) saying "impossible to charge because the device is too cold" (obviously it wasn't!). I think this message appears when ibartery tops at 85%.
    Question for those having the issue: where did you buy your device?
     

    #20