Carl, Apr 14, 2014 : A couple of months ago, we started OnePlus with the goal of creating the best phone within our ability for as many people around the world as possible. The work we’ve done has been made more fun and meaningful by the global support we’ve already received. Starting a company is a rollercoaster ride with plenty of ups and downs, and your support has certainly made the downs much easier to endure! During the past weekend, there’s been a lot of discussion regarding the lack of the OnePlus One’s band 20 LTE and we feel we need to clarify the situation. First of all, how does this affect you? 800MHz is used in some rural areas of Europe. So if you don’t live close to a city, or if you travel outside urban areas, you may lose LTE signal and fall back to 3G. But all LTE is not created equal. 800MHz LTE speeds are only up to 50 Mbps while regular HSPDA+ (3G) can go up to 42 Mbps. OnePlus One supports 3G flawlessly in Europe, so depending on the location and situation, the difference may not actually be all that great. It’s possible that signal strength inside buildings even in non-rural areas may improve, but this is less relevant because our signal strength is some of the industry’s strongest to begin with. Many of today’s flagships fail to pass our rigid signal testing standards. Some companies create five versions of their flagship devices for different regions of the world. To maximize the impact with our resources, we initially created one SKU that would allow users from as many countries as possible to enjoy this product. We have received a lot of attention as of late, and due to that, it may be easy to mistake us for a big corporation. We’re not. Though we plan to put out a world-class product, we are still just a few-months old startup with very limited resources in comparison to more established company. Transparency and honesty with our fans is something we strongly believe in, so let’s lay our choices on the table: Continue as things are Change the bands Create a separate EU version We are not pursuing choice #2 because the OnePlus One is already in production. Stopping the production would involve discarding some supplies and waiting for replacements, which means wasting resources and time. This would also mean the removal of another band, which still affects some users and ultimately doesn’t solve the problem. We’ve decided to pursue choice #1 while hoping that enough people support this choice to help us get through and survive the initial sales period. If we are successful in the first few months, we may be able to simultaneously pursue choice #3 when we have the resources to create a new SKU that includes band 20 LTE. For the most part, OnePlus One is going to have great 4G LTE connectivity and perfect 3G support. If this is something you can get behind, then we thank you for the support. If not, we’re sorry to have disappointed you, and hope we’ll be successful enough to produce a product that can satisfy your needs in the future. Whatever you think your choice might be, you may want to wait until April 23 before making up your mind.