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Apology Regarding Countdown Madness Issues

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  1. Carl Administrator Staff Member Apr 21, 2014

    Carl, Apr 21, 2014 :
    Dear friends,

    While running our Countdown Madness for the launch, we messed up. We’re in sprint mode for launch, and the stress and lack of sleep led to some pretty bad judgement on our end. These are no excuses for what happened.


    What Happened

    Our forum was not designed for so many posts to be posted at once. Although the database stored the correct values, some posts numbers showed up as duplicates. When these duplicates were later fixed, they changed the order of all subsequent posts.

    People who originally thought they won a OnePlus One ended up with nothing, and understandably got upset. We came up with solutions on how to make things fair, but instead of dealing with the issue immediately, we said we would do it after launch. For such a highly anticipated product, this was a bad call. It left users, our users, with extreme anxiousness over whether or not they’d receive the OnePlus One.


    Making Things Right

    Another way in which we messed up is how long we took to address this issue. Again, there are no excuses here.

    The original winners, along with the new winners, will all receive their OnePlus Ones. In addition, each of the 5 people who all originally got post 50000 will receive devices. This means that the total number of devices has gone from 3 to 10. These 10 people will also be receiving 2 invites each, as soon as they are available. The full list of OnePlus One winners are as follows:
    • JinRoh
    • mr.rkp
    • bdithug
    • ishmoo21
    • Maciej
    • acersahibi77
    • caffeine
    • yawn
    • Zeruxky
    • Vozze
    For the other posts that got displaced (mugs, t-shirts, & pens), we do not have the possibility to go back and check each and every one of the 700 items. Sorry for this. Instead, we will add another 100 OnePlus Original Ballpoint Pens and 100 Never Settle T-shirts, and give them out randomly to people who have posted in our Countdown Madness.

    There’s been some accusations that we’ve deleted threads where users were complaining about this. No topics were deleted, but rather merged due to being duplicated. I can understand how our lack of communication made things look worse than they were.

    Please allow us some time to get these new items together, since it was unplanned.


    OnePlus One Unveiling

    Although we are a startup, we are still in a stronger situation than any individual user. In the future, we’ll react much faster than we did this time. I hope these actions are satisfactory, and thank you for your understanding. We’ll try our best, I’m sure there will be situations where we’ll need your understanding in the future too.

    The OnePlus One is being unveiled in less than 2 days. We have prepared some celebratory launch avatars, and the Countdown Madness is still open. We’re as excited as ever to show you what we’ve been up to.

    Never Settle.
     

    #1
  2. MF831 Level: Jelly Bean Apr 21, 2014


    #2
    alkeram and jshjx like this.
  3. J0han Level: KitKat Moderator Apr 21, 2014

    J0han, Apr 21, 2014 :
    Wow, that's indeed a great way to solve this. I really like the fact that you guys are keeping so close to us customers. There are way too many "fat and happy" corporations out there today so I really hope that you'll be able to stay differentiated! Really makes the "plus" in "OnePlus" mean something :)
     
    Last edited: Apr 21, 2014

    #3
    alkeram, yaltis, billyling93 and 2 others like this.
  4. mydragoon Level: KitKat Apr 21, 2014

    mydragoon, Apr 21, 2014 :
    that's very nice gesture, Carl.

    you guys have turned what was a PR nightmare into yet another positive publicity.

    honesty is always the best policy and i think this really makes you guys different from others.
     
    Last edited: Apr 21, 2014

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  5. MrAndroid Level: Jelly Bean Apr 21, 2014


    #5
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  6. softcookie7 Level: Cupcake Apr 21, 2014


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  7. Gorynytj Level: KitKat Apr 21, 2014


    #7
    alkeram, Sitanoni and danmendes like this.
  8. Avanzer Level: Gingerbread Apr 21, 2014


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    alkeram likes this.
  9. Darksidious Level: Jelly Bean Apr 21, 2014

    Darksidious, Apr 21, 2014 :
    I like your reaction you are really fair!!!! You are an awesome company it's why I'm already crazy about your futur product!!!
     

    #9
    alkeram and Joyero like this.
  10. samitamba Level: Éclair Apr 21, 2014

    samitamba, Apr 21, 2014 :
    Out of the never settle spirit, could I get a shirt!
    Haha jk. I wish tho.
    Happy to see so much dedication. Thanks for the great support @ oneplusone staff
     

    #10
    alkeram likes this.
  11. moses Level: Ice Cream Sandwich Apr 21, 2014


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  12. fedecassi Level: Gingerbread Apr 21, 2014


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  13. Simonbarsinistr Level: KitKat Apr 21, 2014

    Simonbarsinistr, Apr 21, 2014 :
    Way to step up, there's just one user that doesn't deserve his phone. Waiting just a day before spouting off to every outlet he could about being cheated was a low attempt at extortion, as I see it. I hate to see him rewarded for that behavior.
     

    #13
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  14. dgball Level: Gingerbread Apr 21, 2014


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  15. jewjitsu117 Level: Gingerbread Apr 21, 2014

    jewjitsu117, Apr 21, 2014 :
    Ditto
     

    #15
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  16. sahaven7 Level: Ice Cream Sandwich Apr 21, 2014


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  17. justyfier Level: Ice Cream Sandwich Apr 21, 2014

    justyfier, Apr 21, 2014 :
    good job guys!!!!! Now Let's all wait and see what the have in store for us in 2 days!!!
     

    #17
    alkeram likes this.
  18. MF831 Level: Jelly Bean Apr 21, 2014


    #18
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  19. Martin Z Level: Ice Cream Sandwich Apr 21, 2014


    #19
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  20. Einstein Level: Froyo Apr 21, 2014

    Einstein, Apr 21, 2014 :
    Fair play guys, well done for being honest and putting your hands up to the error.
     

    #20
    alkeram likes this.