Carl, Apr 21, 2014 : Dear friends, While running our Countdown Madness for the launch, we messed up. We’re in sprint mode for launch, and the stress and lack of sleep led to some pretty bad judgement on our end. These are no excuses for what happened. What Happened Our forum was not designed for so many posts to be posted at once. Although the database stored the correct values, some posts numbers showed up as duplicates. When these duplicates were later fixed, they changed the order of all subsequent posts. People who originally thought they won a OnePlus One ended up with nothing, and understandably got upset. We came up with solutions on how to make things fair, but instead of dealing with the issue immediately, we said we would do it after launch. For such a highly anticipated product, this was a bad call. It left users, our users, with extreme anxiousness over whether or not they’d receive the OnePlus One. Making Things Right Another way in which we messed up is how long we took to address this issue. Again, there are no excuses here. The original winners, along with the new winners, will all receive their OnePlus Ones. In addition, each of the 5 people who all originally got post 50000 will receive devices. This means that the total number of devices has gone from 3 to 10. These 10 people will also be receiving 2 invites each, as soon as they are available. The full list of OnePlus One winners are as follows: JinRoh mr.rkp bdithug ishmoo21 Maciej acersahibi77 caffeine yawn Zeruxky Vozze For the other posts that got displaced (mugs, t-shirts, & pens), we do not have the possibility to go back and check each and every one of the 700 items. Sorry for this. Instead, we will add another 100 OnePlus Original Ballpoint Pens and 100 Never Settle T-shirts, and give them out randomly to people who have posted in our Countdown Madness. There’s been some accusations that we’ve deleted threads where users were complaining about this. No topics were deleted, but rather merged due to being duplicated. I can understand how our lack of communication made things look worse than they were. Please allow us some time to get these new items together, since it was unplanned. OnePlus One Unveiling Although we are a startup, we are still in a stronger situation than any individual user. In the future, we’ll react much faster than we did this time. I hope these actions are satisfactory, and thank you for your understanding. We’ll try our best, I’m sure there will be situations where we’ll need your understanding in the future too. The OnePlus One is being unveiled in less than 2 days. We have prepared some celebratory launch avatars, and the Countdown Madness is still open. We’re as excited as ever to show you what we’ve been up to. Never Settle.